Contact InformationYou can contact DAVO Publishing in several ways:
Phone: (088) 0284300
Email: info@davo.nl
Mailing Address:
Postbs 411
, 7400 AK Deventer
Shipping address:
Nering Bögelweg 123
7418 HJ Deventer
Chamber of Commerce: 38016999
VAT No.: NL 0060.38.220.B01
Safe Shopping at DAVO.nl
Online shopping is fun and, of course, very convenient; you no longer have to leave the house to buy products. However, it’s important that the products you want to order are properly packaged, delivered to you quickly, and that your personal information is secure. We’ve taken several steps to make shopping at DAVO Publishing as safe and convenient as possible.
At DAVO Publishing, you can return products within fourteen days with no hassle. It’s just as friendly and easy. The DAVO Publishing online store is equipped with an SSL certificate. This means that your data is stored in a secure environment.
Payments to DAVO Publishing are processed via iDeal or PayPal, so you can be sure that your payments are made in a secure environment.
Processing Your Order
Once you’ve placed an order with us, you’ll always receive a confirmation email from us. If you haven’t received it within half an hour of placing your order, please contact us so we can still deliver your order to you on time.
Shipping Your Order: As soon as we receive your payment, we will ship your package.
If you place an order with prepayment, we will ship your order the same day we receive your payment.
In the Netherlands, shipping costs are €4.95 per order. Outside the Netherlands, shipping costs are €15.00.
Returning Your Order
If you do not wish to keep the product, you must notify DAVO within 14 days of receiving it.
You can notify us by sending an email or calling us at 088 0284300.
After you’ve notified us, you have another 14 days to return the product.
You are responsible for the cost of the return shipment.
DAVO.nl Complaint Procedure
Do you have a complaint about DAVO.nl? Please contact us. DAVO Publishing will always work with you to find a satisfactory solution.
You can submit your complaint by phone at (088) 0284300, by email at info@davo.nl, or by mail to P.O. Box 411,
, 7400 AK Deventer.
DAVO Publishing will generally respond to your complaint within three business days. If it takes longer, we will notify you.
If you are not satisfied with this, you can always contact the mediation department of the Webshop Keurmerk Foundation, of which we are a member.
As of February 15, 2016, consumers in the EU can also file complaints through the European Commission’s ODR platform.
If the complaint is not already being handled elsewhere, you are free to file it through the European Union’s platform.
Shipping and Delivery Time
We’ll ship your order as soon as we receive your payment. Since all DAVO Publishing products are usually in stock, you can generally expect to receive your order the next business day.
What happens if I'm not home?
DAVO uses the services of PostNL and DHL.
Both companies will attempt to deliver your order to your door twice. If you are not home on either occasion, you will receive a notification from both DHL and PostNL that your package is waiting for you at the pickup location nearest to you.
